Returns & Exchanges

At Lumin, we want you to glow with confidence, which is why we offer a 30-day window for returns on all skincare and beauty products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and easy exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all bottles and jars are securely sealed to prevent leakage during transit.

• 3.
  Attach the Shipping Label

  Download and print your prepaid return shipping label provided via email, then affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.