Frequently Asked Questions
Everything you need to know about your Lumin beauty journey.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Are Lumin products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Lumin products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products safe for sensitive skin?
Absolutely. Our formulas are dermatologist-tested and designed to be gentle yet effective. We recommend performing a patch test before full application if you have highly reactive skin.